Returns & Exchanges
Not happy with your order? We're here to help.
We stand behind every product we make. If something isn't right, you can return it for a refund within 30 days, and we'll replace anything that arrives damaged.
How to start a return
- Fill out the return formTell us what you're sending back using the Return Request Form below.
- Watch for your prepaid labelWe'll email a prepaid return label to the address on your order. Don't see it within 24 hours? Check your spam folder before requesting a new one.
- Ship it backPack up everything you're returning and send it to us using the label.
- Get your refundYour refund is processed within 5 days of your return arriving at our headquarters.
Refund details
Returns are accepted within 30 days of purchase for a full refund. The original shipping cost is deducted from your refund.
Refunds are limited to one per customer. After your first refund, returns are handled under our exchange policy.
If you don't have access to a printer for the prepaid label, you'll need to cover return shipping yourself. Those costs aren't refundable.
Damaged orders & exchanges
We exchange products that arrive damaged. Please don't throw anything away. Email info@nuvitaglobal.com within 7 days of delivery and include:
- Your order number
- The name on the order
- Your shipping address
- Photos of the damage
We'll ship a replacement right away, free of charge. If we need the damaged product back, we'll email you a prepaid label.
Storing your products
To keep your products fresh, store bottles upright (not sideways or upside down) in a cool, dry place, out of reach of children.
Questions about a return?
We're here Monday through Friday, 9 AM to 5 PM EST.
Email info@nuvitaglobal.comNuvita may update this policy at any time. Please check back for changes.